We will gladly accept unworn, undamaged products purchased at full price, or products received with manufacturing defects, for an exchange or a return via store credit within 14 days of the delivery date.
To be approved, a return must meet all the following criteria:
- The item was shipped to a US address. We are unable to accept returns on international orders.
- Items are in their original condition without signs of wear and with all KHOI tags, packaging, and dust bags, included.
- Items are in their original condition without signs of wear and with all KHOI tags, packaging, and dust bags, included.
- Item arrived damaged or defective but is within the 14 day return period.
- Return was initiated, approved and postmarked using the prepaid KHOI label within 14 days from the date of order delivery. Items returned without approval are not eligible for store credit, exchange, nor refund. If a different return label is used, KHOI is not responsible for any packages that are lost or stolen. Returns and exchanges will not be processed until the package is located and received.
- Item is not marked as final sale or listed 'as-is'.
To begin your return, click here.
To view our return policy in full, click here.
